We want you to be completely satisfied with your purchase from The Nestee. If for any reason you're not happy with your order, we offer free returns and exchanges within 30 days of your purchase date.To initiate a return or exchange, please contact our customer service team at support@thenestee.com with your order number and reason for return. We'll provide you with a prepaid shipping label and instructions on how to return your item.Please note that items must be returned in their original condition and packaging to be eligible for a refund or exchange.